Return and Refund Policy

At Majestic Mountains, we value your satisfaction and strive to ensure that every spice you receive meets the highest standards of quality. Our Return and Refund Policy is designed to provide you with a hassle-free experience in the unlikely event that you are not completely satisfied with your purchase.

Returns:

1. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our Customer Service team within 7 days of receiving your order. We will guide you through the return process and arrange for a replacement or refund.

2. Incorrect Items: In the rare instance that you receive the wrong item, please notify us within 7 days of receiving your order. We will promptly rectify the error and ensure you receive the correct product.

3. Change of Mind: While we are confident in the quality of our spices, we understand that preferences can vary. If you wish to return a product due to a change of mind, please contact us within 7 days of receiving your order. The returned item must be unopened and in its original packaging. Please note that return shipping costs for change of mind are the responsibility of the customer.

Refunds:

1. Refund Eligibility: Refunds will be processed for eligible returns in the following circumstances:

   • Damaged or defective products.
   • Incorrect items shipped.

2. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

3. Refund Exclusions: Refunds are not applicable in the following cases:

   • Change of mind returns after 7 days.
   • Items returned without prior authorization.
   • Products that have been opened or used.

Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please don’t hesitate to contact our Customer Service team at help@majesticmountains.in

We are here to assist you and ensure your experience with Majestic Mountains is nothing short of exceptional.

Majestic Mountains reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Please review this policy periodically for any changes.